Technical Phone Support
Full Job Description
Technical Support / Phone Sales
Job Description
– Answering the phones and emails
o Taking customer orders
o Technical questions and helping with a solution
o Redirecting phone calls to others
o Using part diagrams to identify parts for customer needs
– Data entry
o Updating the product information into internal system
o Entering orders into M1
– Office parts inventory
o Watching stock and placing restocking orders
Qualifying traits looking for
– Ability to read a multimeter
o Follow electrical schematics
– Understand basic mechanics and electrical components
– Calm and collective attitude
o Be understanding that the customer might be in a stressful situation
– Problem solving
o Learn something new every day
o Might run into a door package that has a twist
– Tech savvy
o Working on the computer the whole day
o Entering information efficiently into M1
– Sending and responding to emails
– Good Customer Service skills
Job Types: Full-time, Temporary
To apply for this job email your details to hr@addisonautomatics.com